Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of domain name, technology platform, including the website or the related mobile site and mobile application (hereinafter referred to as “Platform”)

This Platform is owned by Granary Wholesale Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at 43/61, 1st Floor, Srinidhi Surveyors Street, Basavanagudi, Bangalore, 560004 (hereinafter referred to as “Company”, “we”, “us” or “our”).

For the purpose of this document, wherever the context so requires "You" or "User" shall mean you, as a user of the Platform or any person acting on your behalf who accesses or uses or transacts on the Platform and avails services thereof, for the purposes of making a purchase using the Platform.

Your use of the Platform and services and tools thereof are governed by the following terms and conditions, as may be amended from time to time and other applicable policies, including without limitation, privacy policy which are incorporated herein by way of reference (collectively referred to as "Terms").

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS AS MAY BE AMENDED FROM TIME TO TIME, SO PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE ACCESS OR USE THE PLATFORM OR THE SERVICES PROVIDED BY THE PLATFORM. By impliedly or expressly accepting these Terms, You also accept and agree to be bound by any amendments, modifications to Terms and the other policies (including but not limited to Privacy Policy), as maybe amended, updated and modified from time to time.

Additional terms and conditions may apply in order for You to avail specific other services and to specific portions or features of the Platform, including contests, offers, schemes, promotions or other similar features, all of which terms are to be read as part of these Terms. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Platform or for any specific service offered on or through the Platform, the latter terms shall control with respect to your use of that portion of the Platform or the specific service.

We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to You. It is your responsibility to review these Terms periodically for any updates / changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions/ updates/ changes.

  1. ELIGIBILITY

The Platform is available for use and access to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" in accordance with the Indian Contract Act, 1872, including un-discharged insolvents etc. are not eligible to use the Platform. If You are a minor i.e., under the age of 18 years, You may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or your legal guardian.

As a minor, if You wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all these Terms as part of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age or affiliation with any person or entity.

  1. REGISTRATION AND YOUR ACCOUNT

In order to place orders or purchase products available for sale using the Platform, You will have to register and create an account on the Platform. In order to register, You will have to provide certain personal data like your name, address, contact number, email address, date of birth and any other details or documents that may be required for registering You as a User on the Platform.

You agree and acknowledge that we may directly or through a third-party service provider validate the information provided by you on the Platform. You agree to furnish additional information and provide documentary proof as may be requested by us for the purposes of verification of your User account information. If any information provided by you is found to be incorrect or misleading, we reserve our right to take appropriate steps as set forth under these Terms. For the purposes of verification of the Your account information, You agree that we may share your information with such third-party service provider in accordance with the terms of the Privacy Policy.

You will be required to enter a valid phone number while placing an order on the Platform. Except with our approval, You may only register one account on the Platform By registering your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications, mobile applications, and/or any other electronic mode of communication in case of any order or shipment or delivery related updates. We may cancel or terminate Your account if we have reasons to suspect that the You are concurrently registered or control two or more accounts. Further, we may reject Your application, without assigning any reasons thereof, for registration for any other reason.

A set of User ID and OTP (One Time Password) / password is unique to a single account .In order to use the Platform, You shall ensure that the purchases made by You are intended for re-sale or consumption in the course of your business activities and are for Your business purposes. Further you hereby confirm that purchases made you on the platform are not for your personal consumption. In order to use the Platform, it shall be your responsibility for ensuring the secrecy and confidentiality of your account and password and that You shall be absolutely and solely responsible for all such activities (including without limitation, posting any company or product information, clicking to accept any terms & conditions or rules, subscribing to or making any payment for any services, sending emails using the Platform or other communications) and consequences that arise due to the usage, misuse of such account or account information that shall occur under such account.

  1. RIGHT TO USE AND ACCESS

The Company grants You a limited right to use to access and make personal use of this Platform and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. This right to use does not include any resale or commercial use of this Platform or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Platform or its contents; any downloading or copying of account information for the benefit of another User; or any use of data mining, robots, or similar data gathering and extraction tools. This Platform or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purposes without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Platform or of the Company and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Platform’s or Company’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or right to use granted by the Company to the User.

You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following:

  • (a) You shall not transmit, host, display, upload, modify, publish, update or share any information which:

    • (i) belongs to another person and to which You does not have any right to;

    • (ii) is harmful, blasphemous, defamatory, harassing, obscene or pornographic, abusive, illegal, invasive of another user’s privacy, racial, objectionable, relating or encouraging to money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of
      women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

    • (iii) is false or misleading in any way;

    • (iv) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or
      "spamming";

    • (v) infringes upon or violates any third party's rights [including, but not limited to, intellectual
      property rights, rights of privacy (including without limitation unauthorized disclosure of a
      person's name, email address, physical address or phone number) or rights of publicity];

    • (vi) contains restricted or password-only access pages, or hidden pages or images (those not
      linked to or from another accessible page);

    • (vii) contains video, photographs, or images of another person (with a minor or an adult);

    • (viii) tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

    • (ix) interferes with another user's use and enjoyment of the Platform or any other individual's user and enjoyment of similar services;

    • (x) harmsminorsinanyway;

    • (xi) violates any law which is in force at the applicable time;

    • (xii) contains software viruses or any other computer code, files or programs designed to interrupt,
      destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

    • (xiii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

  • (b) You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.

  • (c) You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform.

  • (d) You may not use the Platform or any content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company and / or others.

Except as expressly provided in these Terms, no part of the Platform and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, platform or other medium

for publication or distribution or for any commercial enterprise, without the Company's express prior written consent.

You shall be responsible for any notes, messages, emails, reviews, ratings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Platform (collectively, "Content"). You grant Us the worldwide, perpetual and transferable usage rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any use, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised. You agree that You are not entitled to any payment or other compensation for such use by Us.

The Company shall have the right, but no obligation, to monitor the materials posted by You on the Platform. The Company shall have the right to remove, edit or amend any content on the Platform under its own sole discretion or if it is considered by the Company that it is in violation of these Terms. Notwithstanding this right, You remain solely responsible for the content You post on the Platform and in your private messages/ chat (if applicable).


  1. BREACHES

(a) If You breach any Terms, or if we have reasonable grounds to believe that You are in breach of any Terms, we shall have the right to take such disciplinary actions as it deems appropriate, including without limitation: (i) suspending or terminating Your account and any and all accounts determined to be related to such account by us in our discretion; (ii) restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any service available on the Platform; (iv) any other corrective actions, discipline or penalties as we may deem necessary or appropriate in our sole discretion.

  • (b) NotwithstandinganythingcontainedhereintheseTerms,wemaywithorwithoutnoticeandinoursole discretion be entitled to suspend, de-activate Your account from the Platform for any reasons including without limitation, economic constraints, operational difficulties, financial implications, your usage behavior on the Platform etc.

  • (c) IntheeventYoubecomeinactiveorifnotransactionisnoticedbyus,insuchacasewereserveour right to deactivate or suspend Your account in our sole discretion, with or without giving any notice to You.

  • (d) We reserve the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, we may disclose Your identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action.


  1. CHARGES AND INVOICING


  1. Pricing: All the products listed on the Platform shall be sold at the price mentioned unless otherwise specified and shall be inclusive of delivery charge(s). The prices of some commodities like fresh products may change on a daily basis and the same will be displayed on the Platform. In case the prices are higher or lower on the delivery, no additional charges will be collected or refunded as the case may be, at the time of the delivery of the order. Invoice shall be issued by Us as per applicable central, state, integrated, or Union Territory goods & services tax laws (GST) and rules made thereunder.


  1. Payment: We may engage services of third-party service providers to provide the Payment Services to you. You can choose to either (i) pre-pay for the products by clicking on ‘Pay now’ option on the Platform; (ii) opt for “cash on delivery” by clicking on “cash on delivery; on the Platform. We reserve the right to introduce additional payment options in future and the same will be displayed on the Platform.


Token Amount: At the time of placing the Order to purchase Products, we may in our sole discretion require You to pay a token amount equivalent to a certain percentage of the value of the Product(s) purchased on the Platform (“Token Amount”). Such Token Amount payable by You shall in no event exceed the transaction amount for an Order. The Token Amount shall be non-interest bearing and shall be held in trust by us. This Token Amount shall be adjusted from payment received from You against the order delivered. In the event of any cancellation of the Order by You, we may in our sole discretion either:

  1. refund the Token Amount to You or;

  2. forfeit the Token Amount as cancellation fee;


You agree and acknowledge that our decision in this regard shall be final and binding. If you do not agree to the above, you may choose not to transact on the Platform. If you continue to transact on the Platform, it shall be deemed that you have agreed and accepted the above terms.


Prepaid: Upon clicking the ‘Pay now’ option for prepaid orders, You will be redirected to our payment aggregator’s page where You can complete the order by making payment for your order. In using such third-party payment aggregator to make the payment You agree that we will not take any responsibility or liability with regard to any loss or damage arising directly or indirectly to You due to:

  • Any unauthorized payment;

  • Any extra charges not charged by Us;

  • Failure of the transaction; and

  • Decline or deduction of any amount.


Once the payment transaction has been successfully completed, Your order will be processed on receipt of the funds and your products will be shipped based on product availability and completion of logistics operations related to the same.


Cash on delivery: For all the “cash on delivery” orders, we shall collect the cash from You at the time of delivery of the products.


  1. Taxes: You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from Us or other charges as we may levy on You. You agree to bear any and all applicable taxes including but not limited to GST, duties and cesses, etc that may be levied on such charges All such charges shall be inclusive of Goods and Services Tax. In case, as per prevailing applicable laws, if TDS is required to be deducted on the payments made to us, then You will provide a proof of such TDS deduction, as per the timelines provided under the statutory laws.


We shall collect tax at source (TCS), (if applicable) under the provisions of Income-tax Act, 1961 and remit such tax to the relevant Income-tax authorities as per the timelines prescribed under the said Act. We shall provide an appropriate and timely certificate as stipulated under Income-tax Act, to enable the You to claim such TCS credit.


  1. Trade Credit: We intend to grant a trade credit (“TC”) to You. If you avail TC from us, the separate terms and conditions will be entered into by You. The terms and conditions of TC shall be final and binding on You.


  1. DELIVERY AND CANCELLATION OF YOUR ORDER

  1. Delivery: Expected date of delivery shall be provided to You at the time of placing Your order on the Platform. We shall endeavor to adhere to the delivery schedule prescribed to You. However, delivery may be delayed due to circumstances beyond our reasonable control.

We will not be responsible to verify the identification of the person receiving the products at the designated delivery address. We shall obtain the signature of such person on the delivery note. Please note that we take no responsibility that the product is delivered to the intended recipient. We do not take responsibility for incorrect addresses or incorrect information provided at the time of placing the order. The delivery will not be redirected / redelivered to any other address in any circumstance. The products will be delivered only in the city it is mentioned as “available” on the Platform.

Upon placement of the order on the Platform, You explicitly agree and consent to be contacted by us or our delivery partner/s for processing and fulfillment of Your order. Our delivery partner may contact you at any time of the day for the purposes of fulfillment of Your order. You agree that You have no objection in being contacted by us or our delivery partner any time during the day for the purpose of fulfillment of Your order.

You shall be able to track the movement of your product in the dashboard of “Your account” on the Platform.

  1. Undelivered products: If the delivery fails due to one of the following reasons:

  1. Incorrect details i.e. incorrect address or consignee details provided by You;

  2. You or your designated person are unavailable to receive the products; or

  3. You or your designated person refuses to receive the products;

we will contact You and re-attempt to deliver the products to You within a reasonable time. We will make a maximum of 2 attempts to deliver the products to You. If despite our reasonable efforts for any reasons, we are unable to deliver the products to You, we reserve the right to cancel your product.

  1. Cancellation:

  1. You can cancel your order anytime up to the time the order is out for delivery by calling our customer care or through such mode as may be made available to You via the Platform. In such a case we will refund any payments already made by You for the order. If we suspect any fraudulent transaction or any transaction which defies these Terms, we at our sole discretion could cancel such orders, without incurring any liability to you or third party. If despite our reasonable efforts for any reasons, we are unable to deliver your products to You, we reserve the right to cancel your order and refund your order amount.

  1. If the performance of our obligations to deliver the products, in our reasonable opinion is or is likely to be affected by any hindrance, risk, delay, difficulty, or any other force majeure event and which cannot be avoided by our reasonable endeavors, we may, on giving notice in writing to You intimate You about such delay or without notice where it is not reasonably possible to give such notice, treat the performance of the obligations as terminated We will endeavor to inform You about the updated timelines for delivery.

  1. All the products sold on the Platform are governed by different state laws and if for any reason the product cannot be delivered, due to implications of different state laws, then we will return or will give credit, as may be decided by Us, for the amount (if any) received in advance for the product that could not be delivered to You


  1. Return and Refund: You may place a return request for any or all of the products received by You within 24 hours of the delivery of your order for any of the following reasons:

  1. Missing products or some or the entire items are missing;

  2. The products are found to be damaged in transit; and/or

  3. The outer box containing the products has been tampered with.


We will pick-up the product from you as per the timeline communicated to you upon placement of the return request or displayed on the Platform.



You agree to co-operate with us while investigating into the returned Products. We may require certain documents/ proof/ information from your end in support of your claim of the returned Products.


Upon receipt of necessary documentation in support of your claim with respect to the returned Product/s, we will investigate internally and endeavor to resolve your dispute within reasonable time of receipt of returned Product/s.


Upon internal scrutiny and verification of the claim / return request, we may either accept or reject the claim/ return request. In case we accept the claim raised by you, we will issue a refund for the value of the returned Product. In case of approval of Your return request, all refunds shall be processed within 9 (nine) days from the completion of inspection, and the refund amount will reflect in your account based on the respective banks policies.


Your return request shall stand rejected due to following reasons:

(a)you don’t respond to the inquiry calls and/or calls made by us to procure missing documentation and information; or

(b) you are unable to provide sufficient proof in support of the claim.


Our decision with respect to settlement of the claim/ dispute shall be final and binding on the Buyer and we shall not entertain any further claims once the claim/ dispute has been settled/ resolved by us.


We will not accept any return of the Products or refund requests once they have been duly delivered and accepted by you. All refunds shall be processed in the same manner as they are received. Refund amount will reflect in the Your bank account based on respective banks policies


  1. INTELLECTUAL PROPERTY

The Company expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of the Company’s intellectual property rights. All rights, including copyright, in this Platform are owned by or licensed to the Company. Any use of this Platform or its contents, including copying or storing it or them in whole or part, other than for the use expressly permitted herein, is prohibited without the permission of the Company. You may not modify, distribute or re-post anything on this Platform for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of the Company, its affiliates, its partners. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Platform. Access to this Platform does not authorize anyone to use any name, logo or mark in any manner.

References on this Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to You and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, information, product or service. The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If You decide to click on the link/s to any such third-party websites (including making payments using third party payment aggregators), You do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Platform are intended solely for the use as expressly permitted hereunder. No right, title or interest in any downloaded materials or software is transferred to You as a result of any such downloading or copying. You shall not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the Platform or any related software. All software used on this Platform is the property of the Company and protected by Indian and international copyright laws.

Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the contents on this Platform is strictly prohibited. Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other intellectual property owned or controlled by the Company, one of its affiliates or by third parties who have licensed their materials to the Company and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Platform is the exclusive property of the Company and is also protected by Indian and international copyright laws.

  1. DISCLAIMER OF WARRANTIES AND LIABILITIES

To the fullest extent permissible pursuant to applicable law, the Company and its third-party partners, disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “Company” includes its officers, directors, employees, advisors, consultants, agency, representatives, successors and assignees.

This Platform, all the materials and products (including but not limited to software) included on or otherwise made available to You through this Platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, the Company does not warrant that this Platform will be constantly available, or available at all; or the information on this Platform is complete, true, accurate or non-misleading.

The Company will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the Platform. The Company does not warrant that this Platform; information, content, materials, product (including software) included on or otherwise made available to You through the Platform; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on Platform constitutes, or is meant to constitute, advice of any kind.

No advice or information, whether oral or written, obtained by You through the Platform will create any warranty or guarantee other than those expressly stated herein.

You acknowledge and undertake that You are accessing the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Platform.

We further expressly disclaim any warranties or representations (express or implied) in respect of suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability or fitness for a particular purpose on the Platform.

You further acknowledge and undertake that You will use the Platform to order products only for business purposes.

  1. REVIEWS, FEEDBACK AND SUBMISSION

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or that may be offered by You to the Platform on or via this Platform or otherwise disclosed, submitted or offered in connection with your use of this Platform (collectively, the "Comments") shall be the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. You agree to waive your right to be identified as the author of such content/Comment and your right to object to derogatory treatment of such content/Comment.

The Company will be entitled to use, reproduce, disclose, adapt, create derivative works, publish, display and distribute any Comments You submit for any purpose whatsoever. The Company is and shall be under no obligation:

  1. to maintain any Comments in confidence;

  2. to pay You any compensation for any Comments; or

  3. to respond to any Comments.

You agree that any Comments submitted by You to the Platform will not violate any of our policies or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity.

  1. INDEMNITY AND LIMITATION OF LIABILITY

You agree to defend, indemnify and hold harmless the Company, its employees, affiliates, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Company or any third party including but not limited to:

(i) breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under these Terms;

(ii)arising out of the your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights;

(iii) Your omission to provide information or documentation required by us or any government or regulatory authorities ;and/or

(iv) arising from any fraud, willful misconduct, or negligence.

This clause shall survive the expiry or termination of these Terms

IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES OR PARTNERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT FORESEEABLE OR WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE PLATFORM. NOTWITHSTANDING ANYTHING CONTAINED IN THESE TERMS, OUR AGGREGATE LIABILITY FOR ANY CLAIMS OR DISPUTES THAT MAY ARISE OR IN CONNECTION WITH THE PLATFORM OR THE SERVICES PROVIDED BY US TO YOU SHALL NOT EXCEED AN AMOUNT OF INR 5000/-

  1. NOTICE

The Company may provide You with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the Platform or by any other reasonable means. Except as otherwise set forth herein, notice to the Company must be sent by courier or registered mail to 43/61, 1st Floor, Srinidhi Surveyors Street, Basavanagudi, Bangalore, 560004. For the avoidance of doubt, it is clarified that any communication sent to the email address app.granarywholesale@gmail.com shall not be considered to be a notice within the meaning of this provision.

  1. TERMINATION AND SUSPENSION OF ACCOUNT

These Terms are effective unless and until terminated by either You or the Company. You may terminate these Terms at any time, provided that You discontinue any further use of the Platform. The Company may terminate these Terms at any time and may do so immediately without notice, and accordingly deny You access to the Platform.

Such termination will be without any liability to the Company. The Company’s right to any comments or content provided by You and to be indemnified pursuant to the terms hereof, shall survive any termination of these Terms and any other Terms may survive that are capable of survival. Any such termination shall not cancel your obligation to pay for product(s) already ordered from the Platform unless cancelled by You in accordance with the terms hereof or affect any liability that may have arisen under these Terms prior to the date of termination.

In the event of any violation of these Terms, the Company reserves the right to suspend or permanently prevent You from accessing or using the Platform or take appropriate actions against You as may be available to the Company under applicable laws.

In the event it is found that any information that is provided by You is found to be untrue, inaccurate, misleading or incomplete or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms, we shall have the right to indefinitely suspend or terminate or block access of your usage on the Platform and refuse to provide You with access to the Platform.

  1. FORCE MAJUERE

Under no circumstances shall company be held liable for any delay or failure or disruption of the content or services delivered through the Platform resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

  1. PRIVACY POLICY

You hereby authorize Company to disclose your information to government authorities or to competent authorities or to credit bureaus or to other third persons, to comply with the obligation under the applicable laws. You also authorise Company to use your information for offering product and services to You, including from its associates/partners, unless specified otherwise. You agree to be bound by the terms and conditions of the Privacy Policy as to how we collect, use, and disclose your information which we may collect or get access to while You use or access the Platform. For information concerning how we collect, use and disclose information concerning your use and access of the Platform, You should refer to our Privacy Policy here - https://www.udaanmandi.com/píivacy-policy.


SUBMISSION OF PERSONAL INFORMATION: (i) You agree that the personal information including without limitation name, address, contact number, credit card details (" Personal Information") that you provide on the Platform upon registration shall be made available to us by Platform at the time of your purchasing Products or availing services using the Platform. You represent and warrant that, at all times, this Personal Information will be true, accurate, current and complete; (ii) You agree to maintain and update the Personal Information in case of any change and shall ensure that the Personal Information provided by you is true, accurate and complete; (iii) It is hereby clarified that we shall not be liable in any manner whatsoever for any loss or damage incurred by you or any dispute initiated by or against you, due any untrue, inaccurate, not current or incomplete Personal Information provided to us.



  1. MISCELLANEOUS PROVISIONS

(a) Subject to any terms & conditions, the Terms constitute the entire agreement between You and Company with respect to and govern your use of the Platform and services thereof, superseding any prior written or oral agreements in relation to the same subject matter herein.

(b) Company and You are independent contractors, and no agency, partnership, joint venture, employee-employer relationship is intended or created by the Terms.

(c) If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.

(d) Company’s failure to enforce any right or failure to act with respect to any breach by You under the Terms will not constitute a waiver of that right nor a waiver of Company’s right to act with respect to subsequent or similar breaches.

(e) Under no circumstances shall Company be held liable for any delay or failure or disruption of the content or services delivered through the Platform resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

(f) Company shall have the right to assign all or part of these Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of Company) without such assignment being considered a change to these Terms and without notice to You and shall be released from all liabilities thereof. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the Terms.

(g) The Terms shall be governed by the laws of India and the parties to the Terms agree to submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.


  1. CONTACT US

Customer Care: In case you wish to contact Us, You can write to us on app.granarywholesale@gmail.com. Please mention the order number in the subject line while writing.

You can also call Us on the below details:


Toll Free Number: 18005729669

Time: Monday – Saturday (10:00 AM – 7:00 PM)


Grievance Officer: In accordance with Information Technology Act 2000 and rules, and Consumer Protection (E-commerce) Rules, 2020 made there under, for any issues or concerns You may contact the Grievance Officer at the details provided below:


Address:

Name - Kamal Yadav,

Granary Wholesale Private Limited

Address: No. 1090/J, 18th Cross, 14th Main, Sector 3, HSR Layout, Bangalore Karnataka -

560102

Contact Number: 18003094978

Email: grievance.granarywholesale@gmail.com

Time: Mon - Sat (10:00 AM - 07:00 PM)